ROOFR, LLC d/b/a Roofing NextGen Ellicott City

Last updated: September 16, 2026

Important notice regarding text messaging data

ROOFR, LLC d/b/a Roofing NextGen Ellicott City (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

Introduction

This Privacy Policy explains how we collect, use, disclose and protect information you provide when you use our website at https://roofingnextgenellicottcity.com (the “Site”), request a roof inspection or quote, contact us by phone, form or chat, or receive our roofing services (together, the “Services”). By using the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

1. Information we collect

Contact information. When you submit a form, use our chat, call us or request service, we collect the information you provide, such as your name, phone number, email address, ZIP code, property address, the service you are asking about, and anything you write in a message.

Consent records. When you submit a form on the Site, we record the page you submitted it from, the date and time of the submission, whether you checked each consent box, and the exact consent wording that was displayed to you.

Job information. When we inspect or work on your property, we may record notes, measurements and photographs of your roof and related areas.

Technical information. Like most websites, our hosting provider may log standard technical information when you visit the Site, such as your IP address, browser type, the pages you view, and the referring page. This information is used to operate, secure and improve the Site.

Geo-location. We do not collect real-time geo-location information from your device.

2. How we use your information

We use the information we collect to:

respond to your inquiries and requests for inspections and quotes
schedule, perform and follow up on roofing services
communicate with you about your request, appointments and the job, including by phone, email and text message where you have agreed
send marketing messages, only where you have given separate, express consent
keep records of your communication preferences and consent
operate, secure and improve the Site and prevent fraud

We do not use your mobile phone number for marketing purposes without your express written consent.

3. SMS messaging and compliance

Text message program. By opting into our SMS messaging, you agree to receive text messages related to our services, which may include appointment confirmations and reminders, scheduling updates, quote and estimate follow-ups, and customer support. Marketing text messages are sent only if you separately opt in to receive them.

Opt-in and consent.

You will only receive messages if you have explicitly opted in.
Consent is collected through forms on our website at https://roofingnextgenellicottcity.com, which include separate checkboxes for service messages and marketing messages, or when you provide your mobile number and agree while arranging service.
Consent to receive marketing messages is never required as a condition of purchasing any service.
We maintain timestamped records of opt-in actions.
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-out instructions.

You can cancel SMS messages at any time by replying “STOP”.
You will receive a final confirmation message, and no further messages will be sent unless you opt in again.
Opt-out requests are processed promptly.

Message frequency and content.

Message frequency varies based on your interactions with our business.
Messages relate to the services you have requested, or to promotions only if you have given separate consent to marketing messages.

Help and support. Reply “HELP” for assistance, or call us at (301) 338-7956.

Carrier information.

Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.

SMS data protection statement. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of our services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade personal information. We may share information only in the following limited circumstances:

Service providers. Vendors who help us operate our business, such as website hosting, customer relationship management, scheduling, and messaging providers, including SMS aggregators and providers solely for the purpose of delivering messages you have agreed to receive. These providers may use your information only to perform services on our behalf.

Legal compliance. If required by law, legal process or a valid request from law enforcement, or to protect our rights, property or safety, or those of others.

Business transfers. In connection with a merger, acquisition or sale of assets, in which case your information would remain subject to the protections of this Privacy Policy.

Important exclusion for SMS consent. Notwithstanding any other language in this Privacy Policy, text messaging originator opt-in data and consent are excluded from all of the sharing described above, and will not be shared with any third parties, affiliates or partners, except the aggregators and providers of our text message services.

5. Chat

The chat feature on the Site is provided by a third-party provider. Messages you send through it are processed by that provider on our behalf, and the consent wording shown inside the chat applies to any text messages you agree to receive through it.

6. Cookies

The Site itself does not use advertising cookies. The third-party chat feature may set cookies or use similar browser storage when it loads, in order to function. You can control cookies through your browser settings, although disabling them may affect how some features work.

7. Data security

We use reasonable administrative, technical and physical measures to protect your information, including encryption of data in transit to and from the Site. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data retention

We keep your information for as long as we need it to respond to your request, provide and support our services, keep business and tax records, and meet our legal obligations. Consent records are kept for as long as they may be needed to demonstrate that consent was given.

9. Your rights and choices

You may:

ask what personal information we hold about you
ask us to correct or delete your personal information, subject to records we are required to keep
opt out of text messages at any time by replying “STOP”
opt out of marketing emails using the unsubscribe link in any such email
withdraw consent for future communications at any time

To exercise these rights, contact us using the details in Section 12.

10. Third-party links

The Site may link to third-party websites, such as our Google Business Profile and map. We are not responsible for their privacy practices and encourage you to review their policies.

11. Children

The Site and our services are intended for adults. We do not knowingly collect personal information from children under 13.

12. Changes and contact

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision, and changes are effective when posted.

If you have questions about this Privacy Policy or wish to exercise your rights, call us at (301) 338-7956 or use the form on our contact page.

ROOFR, LLC d/b/a Roofing NextGen Ellicott City Ellicott City, Maryland

If you have a disability and need this Policy in an alternative format, please call us at (301) 338-7956.

Privacy Policy.